Dec 17, 2018  
NSU Catalog 2018-2019 
    
NSU Catalog 2018-2019

Technology Services


Northern Educational Technology Service
(605) 626-2283
Technology Center Room 148

Dr. Debbi Bumpous (Vice President for Technology/Chief Information Officer)

Network and Internet Access

Northern State University has extensive digital technology resources. General access computer labs and study areas are located in the Technology Center and the Library. Wireless access is available in all areas across campus and wired and wireless internet access is available in all of the residence halls.

Required Technology

Northern State University’s vision is to provide an unparalleled liberal arts education and become a leading regional university integrating education and technology. To support this vision, NSU requires that all incoming full-time freshmen bring a laptop to campus. Please visit www.northern.edu/it to review our hardware and software requirements and recommendations.

Classroom Technology

Instructional technology is available throughout the campus with nearly all classrooms equipped with multimedia presentation podiums. In addition, several classrooms include interactive whiteboards. There are discipline-specific computer labs with specialized software in the graphic arts, business, physics, geosciences and music departments. Faculty and students also have access to the Digital Dakota Network (DDN) in select classrooms and learning spaces.

Online Resources

Many courses at Northern State University are enhanced with online course materials that provide students with convenient, 24-hour access to course notes, practice quizzes, electronic communication tools for out-of-class interaction between students and faculty, relevant Internet links, class assignments and grades. These resources are password protected and available only to enrolled students.  Access to academic resources and information for current students can be obtained through the myNSU portal.

Technology Support

Technology service and support are provided to faculty, staff and students by the NET Services (Northern Educational Technology Services) division, which is administered by the Vice President for Technology/Chief Information Officer. The centers within NET Services include: 1) Technical Support Services (also providing Support Desk services), 2) Enterprise Systems, 3) Instructional Design Center, 4) Media Services, 5) Network and Security Services, and 6) Web Development. All centers of operation for NET Services are located in the lower level, first floor and second floor of the Technology Center. Personnel for each department can be reached through the centralized Support Desk at (605) 626-2283. Requests for support may also be made through the Web Helpdesk.

Technology Support Services/Support Desk

Technology Center, Room 148
(605) 626-2283

Technical Support Services provides technology services and support to the students, faculty and staff of NSU including maintenance and support of the institutionally owned computers and peripherals, aiding students in proper upkeep of their personally owned computing equipment, consulting with campus personnel with specialized computing issues and approving purchases of computer equipment and software to ensure compatibility with the campus-computing environment. Technical Services also maintains all general use and discipline specific computer labs across campus and manages the centralized support desk, located in the Technology Center, Room 148. The Support Desk is the first point of contact for all faculty, staff and students needing technical assistance. The support desk coordinates all services provided by NET Services, and personnel can be contacted by phone at (605) 626-2283, e-mail at help@northern.edu or visiting the office at TC 148.

Enterprise Systems

Technology Center, Room 268
(605) 626-2283

Enterprise Systems provide support for the statewide administrative systems for finance, purchasing, human resources, and student information systems. Report programs are written to meet federal, state, local and other outside reporting requirements. Other systems are also developed to meet administrative and reporting requirements. Assistance is available for student and faculty researchers, as well.

Web Development

Technology Center, Room 274
(605) 626-2283

Web Development provides support for all web development and services including the NSU primary website, myNSU portal and the NSU mobile app. In addition, the department provides support for application development.

Instructional Design Center

Technology Center, Room 159
(605) 626-2283

The Instructional Design Center coordinates and delivers training and assistance to faculty, staff and students in the areas of learning management systems, Web 2.0 resources, electronic portfolio development, standard software applications, pedagogical design and more. In addition, the center oversees the development of online course development and the quality assurance process and administers the learning management system. The staff welcomes everyone to drop in the lab for assistance, one-on-one support or guidance with new or emerging technologies.

Media Services

Technology Center, Room 148
(605) 626-2283

Media Services provides the NSU campus with traditional audio-visual equipment and media production. Media Services houses the NSUtv production studio and produces content for and administers NSUtv. Media Services personnel design, build, maintain and provide live support for NSU’s smart classrooms and video conferencing rooms. Video conferencing support includes the designing, building, maintaining and scheduling of NSU’s Digital Dakota Network (DDN) rooms, including scheduling and support for the Center for Statewide E-learning and the support and management of NSU’s web-based video conferencing initiatives. Additional services include coordinating the scheduling and delivery of multimedia instructional equipment (smart carts, cameras, slide projectors, TVs etc), laminating, digital duplication and same-day checkout of digital cameras, camcorders and laptops for school-related projects.

Network and Security Services

Technology Center, Room 271
(605) 626-2283

Network and Security Services provides telecommunications services in support of the instructional, research and outreach missions of NSU. Network Service’s responsibilities include the management of the local NSU network (both wired and wireless), a range of wide area connections, and Internet/ Internet2 connectivity. In addition, the group manages various servers and security devices including email, Active Directory, web, firewalls, VPN (Virtual Private Network) access devices, IPS (Intrusion Prevention Systems), and Internet Telephony.