Northern Educational Technology Service
Technology Center Room 148
Dr. Debbi Bumpous (Vice President for Technology/Chief Information Officer)
Network and Internet Access
Northern State University has extensive digital technology resources. General access computer labs and study areas are located in the Technology Center and the Library. Wireless access is available in all areas across campus and wired and wireless internet access is available in all of the residence halls.
Northern State University’s vision is to provide an unparalleled liberal arts education and become a leading regional university integrating education and technology. To support this vision, NSU requires that all incoming full-time freshmen bring a mobile device to campus. NSU provides numerous recommendations for purchasing a device, including vendors in which NSU technicians are certified to perform warranty work on. Please visit www.northern.edu/it to review our hardware and software requirements and recommendations.
Instructional technology is available throughout the campus. Northern State University has over 60 “smart” classrooms and instructional spaces that are equipped with multimedia presentation podiums that provide state-of-the-art audio/video and digital technologies and Internet connections. In addition, several smart rooms include interactive whiteboards. There are discipline-specific computer labs with specialized software in the graphic arts, business, physics, geosciences and music departments. Distance delivery studios (Digital Dakota Network rooms) and selected classrooms with IP video-conference capabilities connect faculty and students to national and international resources. Northern State University also offers asynchronous and synchronous delivery of course content via web streaming and video conferencing technology. In fact all Digital Dakota Network conferences are broadcast live, in real time, via the Internet and are available on demand via NSU’s streaming technology.
Many courses at Northern State University are enhanced with online course materials that provide students with convenient, 24-hour access to course notes, practice quizzes, electronic communication tools for out-of-class interaction between students and faculty, relevant Internet links, class assignments and grades. These resources are password protected and available only to enrolled students. Access to academic resources and information for current students can be obtained through the myNSU portal.
Technology service and support are provided to faculty, staff and students by the NET Services (Northern Educational Technology Services) division, which is administered by the Vice President for Technology/Chief Information Officer. The centers within NET Services include: 1) Technical Support Services (also providing Support Desk services), 2) Administrative and Web Systems, 3) Instructional Design Center, 4) Media Services, and 5) Network and Security Services. All centers of operation for NET Services are located in the lower level, first floor and second floor of the Technology Center. Personnel for each department can be reached through the centralized Support Desk at (605) 626-2283.
Technology Support Services/Support Desk
Technology Center, Room 148
Technical Support Services provides technology services and support to the students, faculty and staff of NSU including maintenance and support of the institutionally owned computers and peripherals, aiding students in proper upkeep of their personally owned computing equipment, consulting with campus personnel with specialized computing issues and approving purchases of computer equipment and software to ensure compatibility with the campus-computing environment. Technical Services also maintains all general use and discipline specific computer labs across campus and manages the centralized support desk, located in the Technology Center, Room 148. The Support Desk is the first point of contact for all faculty, staff and students needing technical assistance. The support desk coordinates all services provided by NET Services, and personnel can be contacted by phone at (605) 626-2283, e-mail at email@example.com or visiting the office at TC 148.
Enterprise Systems and Development
Technology Center, Room 268
Enterprise Systems and Development provide support for the statewide administrative systems for finance, purchasing, human resources and student information systems and all web development and services. Report programs are written to meet federal, state, local and other outside reporting requirements. Other systems are also developed to meet administrative and reporting requirements. Assistance is available for student and faculty researchers, as well.
Instructional Design Center
Technology Center, Room 159
The Instructional Design Center coordinates and delivers training and assistance to faculty, staff and students in the areas of learning management systems, Web 2.0 resources, electronic portfolio development, standard software applications, pedagogical design and more. In addition, the center oversees the development of online course development and the quality assurance process and administers the learning management system. The staff welcomes everyone to drop in the lab for assistance, one-on-one support or guidance with new or emerging technologies.
Technology Center, Room 148
Media Services provides the NSU campus with traditional audio-visual equipment and media production as well as the latest in digital technologies and teleconferencing equipment. Media Services houses two state-of-the-art video production studios and produces content for and administers NSUtv and NSU’s digital signage systems. Media Services personnel design, build, maintain and provide live support for NSU’s smart classrooms and video conferencing rooms. Video conferencing support includes the designing, building, maintaining and scheduling of NSU’s Digital Dakota Network (DDN) rooms, including scheduling and support for the Center for Statewide E-learning and the support and management of NSU’s web-based video conferencing initiatives. These services allow NSU faculty, students and staff to teleconference throughout the world, supporting NSU’s international and e-learning mission. Additional services include coordinating the scheduling and delivery of multimedia instructional equipment (smart carts, cameras, slide projectors, TVs etc), laminating, scanning, color printing, digital duplication and same-day checkout of digital cameras, camcorders and laptops for school-related projects.
Network and Security Services
Technology Center, Room 271
Network and Security Services provides telecommunications services in support of the instructional, research and outreach missions of NSU. Network Service’s responsibilities include the management of the local NSU network (both wired and wireless), a range of wide area connections, and Internet/ Internet2 connectivity. In addition, the group manages various servers and security devices including email, Active Directory, web, firewalls, VPN (Virtual Private Network) access devices, IPS (Intrusion Prevention Systems), and Internet Telephony.